At Holacars, our quotes include all mandatory charges, such as VAT and any other local taxes. They also cover:

• Included kilometers and the cost per extra kilometer.
• Airport or train station pick-up fees.
• Comprehensive insurance with a specified deductible.

When you book, we clearly indicate the maximum amount you will be responsible for in case of damage or theft of the vehicle. Enjoy a rental with no surprises with HolaCars.

Yes, at Holacars you can modify or cancel your booking once confirmed, as long as you do so before the agreed date and time for pick-up. We recommend doing this as early as possible. You will receive a confirmation of the modification or cancellation via email.

Yes, at Holacars you can request a quote and check vehicle availability without making a booking. You can do this through our website or by phone. Our website allows you to see rates, although it does not specify the availability of each vehicle.

No, Hola Cars only accepts the presentation of a valid driver’s license.

You must present a valid driver’s license. The expiration date of the driver’s license must be after the return date indicated in the rental contract.

It depends on the amount of fuel in the vehicle at the time of pick-up. Hola Cars will deliver the car with a certain fuel level, which is indicated in the Rental Contract. The car must be returned with the same fuel level. If the vehicle is returned with less fuel, the amount will be charged, without any refueling or fuel service fee. The cost of unused fuel will not be refunded.

In case of theft of the vehicle, you must contact the Hola Cars office. You must also provide a copy of the theft report filed with the police within two business days, along with the key and vehicle papers, unless these were stolen.

You can obtain a copy of your invoice by requesting it from the staff when returning the vehicle. It is also available via email upon request.

When renting with Hola Cars, liability coverage for personal and property damage is always provided, in accordance with legal requirements. This coverage is automatically included in the rental at no additional cost. There is a variable deductible depending on the type of vehicle rented.

The rental rates of our vehicles include comprehensive insurance with limited liability coverage. There is a variable deductible depending on the type of vehicle rented.

To rent with Holacars, you must be over 26 years old and have held your driver's license for at least two years. The maximum age is 85 years. However, age requirements may vary depending on the vehicle category you wish to rent. In some cases, an additional charge may apply for young drivers.

To pick up the vehicle with Holacars, you need to present:

1. Driver's License: It must be issued by your country of residence and meet the minimum validity required by local legislation. In some cases, an International Driving Permit may be required if the issued license is not legible in Spain or not valid here. Remember, the International Driving Permit is only valid if presented alongside your national driver's license.

2. Identity Document: You can present your passport or national identity card.

3. Credit or Debit Card: It must be valid and have an expiration date after the planned end date of the rental.

Important Note: Requirements 1) and 2) also apply to all additional drivers, if any.

These documents ensure that you can enjoy your rental experience with Holacars safely and without issues.

At the end of the booking process, we will send a confirmation email with the booking details. You can also confirm by phone or via our email.

Additional drivers are authorized to drive the vehicle. They must be expressly mentioned/identified in the rental contract.

A valid driver’s license must be presented at the time of rental. The driver’s license must be written in Latin characters (European and/or international driver’s license or translation).

At the start of each rental, a deposit amount may be charged. This amount is based on the estimated duration of the rental, the applied rate including taxes, possible extras like fuel, kilometers, etc. This amount will be refunded when the vehicle is returned if the stipulated conditions are met (no additional damages to the vehicle, similar fuel level, kilometers, etc.).

Please refer to the general rental terms and conditions for more details. The use of cash for rental payments and/or the deposit is limited (where cash is accepted, additional requirements will be requested - please check this with the Hola Cars reservation department).

The rental extension is possible, provided that it has been communicated in advance to the Hola Cars office for approval. An additional fee will be charged.

Yes, you should check that the vehicle condition report accurately reflects the current condition. If you find a new defect that is not noted in the report, please inspect the vehicle with a Hola Cars employee to update the condition report in the rental contract.

1. As the renter and driver, you should pay attention to the following after an accident, fire, theft, or other damage:
   1.1 Notify the police and Hola Cars immediately. This also applies to self-caused accidents without third-party involvement or if there is damage to objects, such as walls, guardrails, fences, hedges, etc.
2. 2. Prepare a written accident/damage report. You will find a form for this in the vehicle documentation. The accident or damage report must include, in particular, the name and address of the persons involved and witnesses, as well as the license plates of the vehicles involved and the responsible police station and police file number. Additionally, a sketch of the accident should be made. Present the accident report and sketch to the Hola Cars staff. Even in the case of minor damages, such as scratches, you are required to prepare a written accident report and sketch and deliver them to the office. If you do not create an accident report, this may constitute a breach of your contractual obligations.

If you are fined during your rental, you will receive a notification of the fine from the sanctioning body, which you must pay.